Refund Policy

All products sold on this website are available exclusively for pickup at the location you select at checkout. We do not provide shipping or delivery, so this policy applies only to in-person pickup orders.

• Your order was paid for but the item was unavailable for pickup at your chosen location.
• You received a faulty, damaged, or incorrect item at pickup.
• Your order was cancelled by us due to a payment or inventory issue.

For hygiene reasons, sealed beauty items that have been opened or used cannot be refunded or exchanged unless they are faulty.

• You simply change your mind after collecting your order.
• You do not collect your order within the pickup window for your chosen location.
• The item has been opened, used, or is missing its original packaging (unless faulty).

To request a refund, contact our support team with your order confirmation details as soon as possible, and in any case before the pickup window for your chosen location closes. We will review your request and, if approved, process the refund to your original payment method through Geidea.

Visit our Contact Us page for ways to reach us.

Approved refunds are typically processed within a few business days, though it may take additional time for the funds to appear on your statement depending on your bank or card issuer.